Privacy Policy
Last updated: May 22, 2025
Introduction
ESB Healthcare Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at esbhealthcare.com (the "Website") and interact with our services.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
Company Information
ESB Healthcare Ltd
For the purpose of UK GDPR, ESB Healthcare Ltd is the Data Controller.
Information We Collect
Information You Provide to Us
When you contact us through our Website, we may collect:
- Contact Information:Name, email address, phone number, company name
- Inquiry Details:Information you provide in contact forms, support requests, or other communications
- Professional Information:Job title, company information when relevant to your inquiry
Information Collected Automatically
When you visit our Website, we automatically collect:
- Technical Information:IP address, browser type and version, operating system
- Usage Data:Pages visited, time spent on pages, referring websites, click-through data
- Device Information:Device type, screen resolution, browser settings
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. See our Cookie Policy for detailed information about the cookies we use.
How We Use Your Information
Primary Uses
- Communication:To respond to your inquiries and provide customer support
- Service Provision:To provide information about our healthcare AI solutions
- Business Operations:To improve our Website and services
- Legal Compliance:To comply with applicable laws and regulations
Marketing Communications
With your consent, we may use your contact information to:
- Send newsletters and updates about our products and services
- Provide information about healthcare AI innovations and industry insights
- Invite you to webinars, events, or product demonstrations
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Legal Basis for Processing (UK GDPR)
We process your personal data based on the following legal grounds:
- Legitimate Interests:For business operations, Website improvement, and providing requested information
- Consent:For marketing communications and non-essential cookies
- Contractual Necessity:When processing is necessary to respond to your inquiries or provide services
- Legal Obligations:To comply with applicable laws and regulations
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Contact Form Data:Retained for up to 3 years after your last interaction
- Marketing Communications:Until you unsubscribe or request deletion
- Website Analytics:Aggregated data retained for up to 2 years
- Legal Requirements:As required by applicable laws
Your Rights Under UK GDPR
As a data subject, you have the following rights:
Access and Portability
- Request access to your personal data
- Receive a copy of your data in a structured, machine-readable format
Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal limitations)
Exercising Your Rights
To exercise these rights, contact us at:
- Email: data@esbhealthcare.com
- Website: https://www.esbhealthcare.com/data
We will respond to your request within one month and may require identity verification.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption:Data encrypted in transit and at rest
- Access Controls:Limited access on a need-to-know basis
- Regular Updates:Security systems regularly updated and monitored
- Staff Training:Regular privacy and security training for our team
Contact Information
For questions about this Privacy Policy or our data practices, contact us:
Email: data@esbhealthcare.com
Mail: ESB Healthcare Ltd, Carpenter Court 1 Maple Road, Bramhall, Stockport SK7 2DH, United Kingdom
Website: https://www.esbhealthcare.com/data
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the updated policy on our Website, update the "Last updated" date, and notify you of significant changes via email or Website notice. Continued use of our Website after changes constitutes acceptance of the updated policy.