How Can We Help?
Find answers, resources, and support for all ESB Healthcare products.
Product Support
Find resources and assistance for all ESB Healthcare products.
HealthChat
Personal AI health assistant for individuals
HealthChat Business
AI-powered healthcare solutions for clinics
HealthChat Corporate
Enterprise health management for HR teams
Frequently Asked Questions
Find quick answers to common questions about our products and services.
How do I get started with HealthChat?
Getting started with HealthChat is easy! Simply download the app from your device's app store, create an account, and complete your health profile. You can then start asking health-related questions and receive personalized AI-powered responses.
What makes HealthChat different from other health apps?
HealthChat combines advanced AI technology with healthcare expertise to provide accurate, personalized health guidance. Our platform is designed specifically for healthcare, ensuring responses are medically sound and tailored to individual needs.
Is my health information secure?
Absolutely. We take data security very seriously. All health information is encrypted, stored securely, and never shared with third parties without your explicit consent. We comply with all relevant data protection regulations including GDPR and HIPAA.
Can I use HealthChat for emergency situations?
HealthChat is designed for general health guidance and information, not emergency situations. If you're experiencing a medical emergency, please call emergency services immediately or contact your healthcare provider.
How accurate are the health recommendations?
Our AI is trained on extensive medical literature and validated by healthcare professionals. However, HealthChat is designed to complement, not replace, professional medical advice. Always consult with healthcare professionals for diagnosis and treatment.
What support options are available for business customers?
Business customers receive dedicated support including priority ticket handling, dedicated account managers, custom training sessions, and 24/7 technical support for critical issues. Contact our business support team for more information.
Contact Support
Our support team is ready to assist you with any questions or issues.
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Submit a Support Ticket
Need more detailed assistance? Submit a support ticket and our team will get back to you.